Westin Hotel Beijing Launches Advanced Guest Services With Nortel IP technology

Published 14th September 2006

Wireless and IP communications help staff and guests stay connected anywhere, anytime...

The new Westin Hotel Financial Street in Beijing has launched a range of fast, flexible and personalised communications services to its guests based on Nortel* [NYSE/TSX:NT] IP and wireless technology. The services meet increasing demand for more advanced and easy-to-use communications that allow travelers anywhere, anytime access regardless of device - telephone, laptop or PDA.

The hotel's 486 rooms are fully equipped with Nortel's IP and WLAN technologies that enable staff to deliver high quality multi-media services to guests, which makes Westin Beijing Financial Street one of the early adopters of IP telephony solutions for both inbound communications and guest services in China. The Nortel IP Phone 2007 in each room feature large, full-color touch-screens and user-friendly menus that provide easy access to hotel guest services and public information. These include introductions to Beijing's famous scenic spots, weather forecasts, flight information, taxi reservations and guest check-in and check-out.

The hotel's WLAN capabilities provide hotel guests with anywhere, anytime wireless Internet access throughout the hotel, restaurants and common areas. The integration of a traditional telephone system, the broadband network in guest rooms with the hotel's management and communications network into one converged infrastructure, is enabling the Westin Beijing to provide customers and employees with anywhere, anytime access to communication services.

"Nortel's complete solution helps us to reinforce our position as a leader in bringing high-quality services to our guests," said Zheng Zhanghui, general manager, Westin Beijing Financial Street. "The hotel can greatly reduce the cost for network infrastructure management while providing advanced innovative communications that help make our guests' stay enjoyable."


"The implementation of the converged network in Westin Beijing is a prime example of how advanced technology is being leveraged in the hospitality industry to improve services and address increasing needs for more advanced and easy-to-use hotel services," said Jackson Wu, president, Greater China, Nortel. "Nortel's successful deployment at the Westin demonstrates how our solutions are enabling China enterprises benefit from a complete IP-based converged data, voice and multimedia applications network."

With Nortel's WiFi IP phones, all hotel staff can improve productivity by staying connected at all times to hotel systems either though phone calls or text messages and respond to guests' requests quickly. The new solution enhances staff efficiency, minimises errors and enables faster response to guests' needs.

The Nortel IP Phone 2007 is supported by the Nortel Communication Server 1000 (CS1000) , which provides full-featured IP PBX services with the benefits of a converged network, enabling a full suite of multimedia applications on the phones that guests use to easily help themselves to services.

Westin Hotel Beijing's deployment of Nortel's WLAN 2300 solution provides wireless coverage for its two main buildings. The centralised architecture and advanced features are designed to provide a secure, cost-effective and highly scalable WLAN infrastructure for anytime, anywhere communications.

Combined with Nortel Ethernet Routing Switch 8600, ERS 1600 and Ethernet Switch 470, the converged network meets the hotel's requirement for a resilient, secure and intelligent network. Meanwhile, the Nortel VPN Router 1750 is designed to serve as an edge router with full security and firewall functionality to guard against outside intrusion.