Internet Security Systems Opens EMEA Support Centre In Belgium

Published 20th October 2006

EMEA customers to receive local language service and support...

LONDON – October 19, 2006 – Internet Security Systems, Inc. (ISS) (NASDAQ: ISSX), the worldwide leader in pre-emptive enterprise security, today announced the opening of its EMEA support centre in Brussels, Belgium. The EMEA support centre, which will be located within ISS’ EMEA headquarters, will enable the company to provide support to customers throughout the region in their local language.

The launch of the EMEA support centre will transpire over two phases. The first phase includes the rollout of language support for all English, German and Italian customers. The second phase, which will take place in Q1 2007, will add French, Dutch and Spanish language support.

“The expansion of our technical support services demonstrates our continuous commitment to improve the way we serve our customers and raise the bar on what can be expected from our technical support operations,” said Sally Foster, vice president of worldwide customer support at Internet Security Systems. “Currently, the EMEA support centre will serve the needs of our EMEA customers. In the future we are planning to develop a ‘follow the sun model’ where the EMEA support centre will serve as one of five support centres throughout the world.

The EMEA support centre is the third support centre to be opened by ISS. The company plans to open two additional centres in Latin American and Asia Pacific in 2007.

ISS is one out of a select few companies globally certified under the J.D. Power and Associates Certified Technology Service and Support (CTSS) Program for delivering ”An Outstanding Customer Service Experience” for its enterprise security products. ISS was also the first enterprise security company that achieved both J.D. Power and Associates and Support Centre Practices (SCP) Certification for its worldwide support centre at all support levels. The SCP Certification program quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the customer support industry.

ISS is one out of a select few companies globally certified under the J.D. Power and Associates Certified Technology Service and Support (CTSS) Program for delivering ”An Outstanding Customer Service Experience”

Today, thousands of enterprises trust ISS to protect their critical online assets from Internet threats across networks, servers and desktops. Through its Proventia® line of products and services, ISS delivers enterprise-wide information security that is tightly integrated with existing IT operations to pre-emptively block attacks before they impact the performance of an organisation’s network.

For J.D. Power and Associates Certified Call Center Program(SM) information, visit jdpower.com.