Top International Retailers Speak At Retail Solutions

Published 17th April 2007

McDonalds, Tesco, Dixons and Poundstetcher set to draw crowds at Retail Solutions 2007...

London 12th April 2007, Retail Solutions, where Real issues and Real Solutions demonstrate business benefits for retailers, will once again play host to some of the industry’s leading retailers who will be speaking about how they have utilised technology to grow their business.

Ivan Brooks, Vice President and Chief Information Officer, McDonalds will talk about exploiting technology for a dynamic customer experience.

Fast food chain McDonald’s is placing increasing emphasis on an innovative and ambitious IT strategy to improve back-office knowledge and deliver top-quality customer service. Discover how new tills, wireless ordering devices, cashless payments, loyalty cards, elearning and WiFi access are all driving customer loyalty and improving the in-store experience.

Michael Lucking, Project Manager, Support Office for the Productivity Department, Tesco will reveal how Tesco uses intelligent queue management to build sales. Hear how a new thermal imaging solution has enhanced sales at Tesco

Kathryn Jackson, Finance Projects Manager, Laurel Pub Company will present utilising dashboards to drive performance. She will show how her company is exploiting the latest reporting technologies to transform performance management at all levels. She will reveal how a new organisation-wide reporting solution using Cognos 8 has radically improved performance management in the group.

Les Thomas, IT Director, Instore/Poundstretcher will discuss the value of communications to a variety retailer, looking at business drivers for change at Instore/Poundstretcher, the Wide Area Network from concept to reality, lessons learnt during the implementation – the customer’s view, the future beyond store voice and data communications.

Mark Gould, MD, Hughes & Hughes Bookstores talks about the 360 store - monitoring with innovative network video. Discover how one retailer is conducting cutting-edge sales and customer monitoring, reducing fraud and theft and increasing the bottom line through innovations in camera networking

Mark McCormack, Business Systems Director DSGi (Dixons) is explaining how to exploit technology to create world class supply-chain planning, increasing on-shelf availability and operational efficiency through enhanced demand and replenishment planning tools and processes.

Shlomi Greenfield, IT Director, Castro discusses the role of technology when expanding abroad, the importance of IT infrastructure and business processes in international retail expansion strategies

Hear from international fashion retailer, Castro, on how technology is supporting an on-going international growth strategy. With stores in Israel, Germany, Russia, Latvia, Ukraine, Switzerland, Romania and Thailand, discover where Castro is focusing its IT strategy.

Gary Hawkins, CEO, Green Hills Market will show how to personalise the in-store experience, using new data-driven marketing services to create quick, personalised offers that engage and retain customers.