Infra Announces New EMC Smarts Connector For infraEnterprise

Published 3rd December 2007

New EMC Smarts connector plugs into growing customer demand for easy CMDB integration with best-of-breed technologies...

IT Service Management software developer, Infra Corporation has announced the latest plug-in network connector for its web–based ITIL application – infraEnterprise. Infra connectors, implemented globally, deliver out-of-the-box integration with best-of-breed network tools providing control and visibility of Configuration Item data right across the IT infrastructure. The new EMC Smarts connector has been designed to cost-effectively simplify the process of delivering end-to-end Service Management for users.

The infraEnterprise EMC Smarts Federated CMDB Connector (EMCSC) enables infraEnterprise customers to leverage their EMC Smarts product investment by integrating EMC Smarts’ discovery and topology mapping, monitoring and root-cause analysis functionality into the infraEnterprise ITIL-certified Configuration, Change, Incident and Problem Management modules. EMC Smarts is designed to automatically discover links between configuration items on the network. These links are imported into infraEnterprise by the EMCSC to maintain an accurate CMDB, and facilitate problem management and root cause analysis.
The InfraEnterprise Federated CMDB intelligently maps and stores data required for Configuration Management, and is able to continuously reference the balance of EMC Smarts data as required. The development of the new connector extends the powerful functionality of the infraEnterprise Federated CMDB to users of EMC Smarts.

According to Infra Director of Service and Delivery, David Percy, “Infra is committed to the development of 100 percent web-based software. Our open architecture provides organisations with the flexibility they require to manage today’s increasingly complex IT infrastructures. Infra’s approach means that customers can continue to store data in multiple repositories and use best-of-breed asset discovery tools while having the end-to-end visibility they require to manage business critical services. “

He continued “Our customers are telling us that this is what they need and want, and Infra will continue to enhance its comprehensive range of connectors to anticipate and satisfy the growing demand for fast, easy integration.”

“The new EMC Smarts connector plugs into growing customer demand for easy CMDB integration with best-of-breed technologies and EMC is delighted to be working with Infra to ensure we meet the needs of our customers,” said Gary Staley, Global Vice President of EMC’s Resource Management Software Group.

The EMC Smarts connector joins the growing list of connectors already available for many popular technologies, such as Microsoft SMS, HP Node Manager, LANDesk Manager, ZenWorks, Cendura Cohesion and Altiris.

Infra also provides directory integration connectors that enable the Infra CMDB to plug into multiple LDAP Directory services on different platforms simultaneously, for example: Microsoft Active Directory; Novell eDirectory; and Sun Java System Directory. This enables the IT department to auto-populate the CMDB with officer and customer information, and simplifies , for example, the process of providing detailed audit trails for financial data protection and compliance.