Langham Hotel Hong Kong Combines Luxury And Advanced Communications With Nortel IP Technology And Jardine OneSolution

Published 29th June 2006

Langham Enhances Technology, Improves Guest Service and Increases Reliability...

HONG KONG - Langham Hotel Hong Kong has selected Nortel* [NYSE/TSX: NT] IP technology and Jardine OneSolution (JOS) total IP solution to help meet the increasing needs of travellers to stay connected anywhere, anytime through Nortel* IP technology.

The new technology enables the hotel to offer a range of voice and potential multimedia features to its guests. The 495 rooms and suites in the hotel are being equipped with the latest Nortel IP Phone 2007 running on the Nortel Communication Server 1000 system to provide a true real-time communication experience to its customers. The IP phones feature full-color
touch screens with larger user-friendly displays providing access to hotel services.

"Our guests ¡V and especially our business travellers ¡V have ever-increasing needs for easy-to-access, reliable communications to stay connected with customers, colleagues, families and friends wherever they are in the world. Nortel¡¦s IP phone solution coupled with JOS¡¦ total IP solution help us to reinforce our position as a leader in bringing a rich high-tech experience
to our guests," said Mr Nigel Roberts, Managing Director of the Langham Hotel, Hong Kong. ¡§Replacing the old PBX telephone system with the Nortel's IP technology allows us to simplify our network management challenge and enhances the overall service and experience for our guests.

"Our track record of successful deployments of Nortel IP phone solution around the globe is a key indicator that the solution is reliable and easy-to-use, " said David Wong, managing director, Nortel Hong Kong, Macau and South China. ¡§The Nortel solution allows Langham Hotel to streamline administration and operations through the use of unified messaging features
which ultimately increases staff productivity and helps Langham Hotel reinforce its commitment in delivering the best possible service to its customers.¡¨

¡§With tourism playing such a vital role in the future growth of Hong Kong this is an extremely significant implementation for JOS,¡¨ said Peter Yeung, managing director, Hong Kong Operations, Jardine OneSolution. "We are delighted that we have put together a solution that supports the Langham Hotel Hong Kong's vision of using VoIP technology to improve both their
customer and staff experience.¡¨

The Nortel IP Phone 2007 deployed by the Langham Hotel incorporates a color touch-screen that can support a variety of multimedia applications. Nortel¡¦s IP Phone 2007 system runs on the Nortel Communication Server 1000, a server-based, full-featured IP PBX providing the benefits of a converged network plus advanced applications enabling a full suite of multi-media
capabilities.